Massachusetts Alliance for Communication
and Resolution following Medical Injury
MACRMI is a Massachusetts alliance of patient advocacy groups, teaching hospitals and their insurers, and statewide provider organizations committed to transparent communication, sincere apologies and fair compensation in cases of avoidable medical harm. We call this approach Communication, Apology, and Resolution (CARe) and we believe it is the right thing to do. It supports learning and improvement and leads to greater patient safety.
This site is a central resource for information on the CARe approach and the health care institutions implementing it. Here you will find answers to many of your questions regarding medical injury; resources and support for patients, families and clinicians; education and training resources for health care providers; sample guidelines and policies; research and articles; and ways to connect with each other. By sharing what we learn from medical errors and near misses, we are enhancing patient safety together and improving our health care system. Thank you for participating.
New MACRMI Resource: One of the most challenging things about the CARe process is how best to interface with patients when things don't go as planned. MACRMI had developed new Best Practices to help guide institutions on how to do this in the most compassionate way possible. Read more about the resource and download at this link: Interfacing with Patients - Best Practices for CARe Programs.
CARe in the Huffington Post! Michelle Mello has a great blog post about why CARe programs are good for hospitals and for patients, published February 13th in the Healthy Living blog of the Huffington Post. Click here to read it.
MACRMI Members in Health Affairs: The January 6, 2014 issue of Health Affairs has a significant portion of its articles devoted to Communication and Resolution Programs. Three articles were co-authored by MACRMI members, and can be accessed on Professor Mello's website, here.
Request a speaker to present the CARe approach to your organization.
New Blog post from Pat Folcarelli and Kenneth Sands of BIDMC. Click here to check out our latest blog post and learn more about preparing providers for the CARe program.
Materials from our Second Annual CARe Forum! Thanks to everyone who made our CARe Forum a success! Click here to read more in our blog post where you can access presentation slides from the Forum and view videos from the Forum.
MACRMI on Film! Members of MACRMI and many of our allies are part of a soon-to-be-released documentary by Lawrence Kraman. The documentary, "Full Disclosure: The Search for Medical Malpractice Transparency," looks at the many reasons communication, apology, and resolution after adverse events is so important, and also examines many of the challenges that arise. Watch the trailer of the documentary here.
MACRMI's Second Newsletter is available now! Click here to read it.
“Massachusetts hospitals are committed to always improving the quality and safety of the care they provide to patients. Aside from being fair to caregivers and patients, MACRMI's communication, apology, and resolution initiative will help advance this fundamental quality-improvement agenda by fostering open discussion among clinicians about the causes of adverse outcomes and the steps that need to be taken to avoid them in the future.”
Massachusetts Hospital Association
"CARe recognizes a universal truth: we are all in this grand effort of patient care together. And only by honoring that truth will we break down the barriers to make tomorrow’s patient care safer for our patients and all those committed to their care."
Richard C. Boothman, Executive Director of Clinical Safety, University of Michigan Health Services
"Our work at the Coalition has highlighted the value of the CARe model in preserving healing relationships between patients and their clinicians after an adverse event. We have also seen the potential for deep learning from adverse events as a consequence of the change in the organizational culture related to those events. This can significantly accelerate the pace of improvements in patient safety."
Massachusetts Coalition for the Prevention of Medical Errors
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