WELCOME

“Massachusetts hospitals are committed to always improving the quality and safety of the care they provide to patients. Aside from being fair to caregivers and patients, MACRMI's communication, apology, and resolution initiative will help advance this fundamental quality-improvement agenda by fostering open discussion among clinicians about the causes of adverse outcomes and the steps that need to be taken to avoid them in the future.” 

Massachusetts Hospital Association

"CARe recognizes a universal truth:  we are all in this grand effort of patient care together.  And only by honoring that truth will we break down the barriers to make tomorrow’s patient care safer for our patients and all those committed to their care."

Richard C. Boothman, Executive Director of Clinical Safety, University of Michigan Health Services

"Our work at the Coalition has highlighted the value of the CARe model in preserving healing relationships between patients and their clinicians after an adverse event. We have also seen the potential for deep learning from adverse events as a consequence of the change in the organizational culture related to those events. This can significantly accelerate the pace of improvements in patient safety."

Massachusetts Coalition for the Prevention of Medical Errors

“Compassion, honesty, and transparency are at the core of healing relationships.  CARe speaks to our need to treat patients and families with respect and dignity when a preventable medical error occurs. Because 1/3 of physicians have experienced a medical error occurring to themselves or a loved one as a patient, CARe also speaks to what clinicians want for themselves and family members.” 

Randolph Peto, MD, MPH, Medical Director for Quality and Patient Safety, Baystate Medical Center