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MACRMI is now part of the Betsy Lehman Center for Patient Safety. Please see our new website there: https://betsylehmancenterma.gov/CARe 

 

 

 

MACRMI is a Massachusetts alliance of patient advocacy groups, healthcare facilities and their insurers, and statewide provider organizations committed to transparent communication, sincere apologies and fair compensation in cases of avoidable medical harm. We call this approach Communication, Apology, and Resolution (CARe) and we believe it is the right thing to do. It supports learning and improvement and leads to greater patient safety.

This site is a central resource for information on the CARe approach and the health care institutions implementing it. Here you will find answers to many of your questions regarding medical injury; resources and support for patients, families and clinicians; education and training resources for health care providers; sample guidelines and policies; research and articles; and ways to connect with each other. By sharing what we learn from medical errors and near misses, we are enhancing patient safety together and improving our health care system. Thank you for participating.

icon-news.pngNews & Important Info

MACRMI is now part of the Betsy Lehman Center for Patient Safety. Please see our new website there: https://betsylehmancenterma.gov/CARe 

 

New Publication! Are CRPs the wave of the future? We think so! Read our latest article in Inside Medical Liability here.

Request a speaker to present the CARe approach to your organization. 

Download the CARe Timeline: Timeline-thumbnail.jpg