Massachusetts Alliance for Communication
and Resolution following Medical Injury
MACRMI is a Massachusetts alliance of patient advocacy groups, teaching hospitals and their insurers, and statewide provider organizations committed to transparent communication, sincere apologies and fair compensation in cases of avoidable medical harm. We call this approach Communication, Apology, and Resolution (CARe) and we believe it is the right thing to do. It supports learning and improvement and leads to greater patient safety.
This site is a central resource for information on the CARe approach and the health care institutions implementing it. Here you will find answers to many of your questions regarding medical injury; resources and support for patients, families and clinicians; education and training resources for health care providers; sample guidelines and policies; research and articles; and ways to connect with each other. By sharing what we learn from medical errors and near misses, we are enhancing patient safety together and improving our health care system. Thank you for participating.
New! Blog Post - Learn from their experience: Attend the Third Annual CARe Forum The Third Annual CARe Forum will be hosted by MACRMI and the Massachusetts Medical Society on Tuesday, May 19th. Paual Griswold, Executive Director of the Massachusetts Coalition for the Prevention of Medical Errors, has written a piece about this upcoming forum and some of the highlights of this year's program. Click here to read about how this year will be different from the past two years, and how it will benefit both those who have attended in the past, and organizations interested in learning more about the CARe approach. This is an exciting year to learn about how this approach is advancing patient safety, and improving the lives of those who have been involved in a case of medical harm.
MACRMI Newsletter Released The The third issue of MACRMI's newsletter has been sent out to subscribers. This issue covers many recent accomplishments, such as the CARe seminar that MACRMI hosted at the Massachusetts Bar Association. It also highlights new resources, updates to the website, and recent media coverage of the CARe program. You can view the newsletter here. Also, don't forget to sign up here to receive the newsletter directly to your email when future issues are released.
Request a speaker to present the CARe approach to your organization.
New! MACRMI's Third Annual CARe Forum MACRMI and the Massachusetts Medical Society (MMS) will be hosting their third annual forum on the Communication, Apology, and Resolution Program. This year's forum will be held on Tuesday, May 19th from 9:30 AM - 2:00 PM at MMS and will feature two key panels - a CARe resolution panel and a risk management panel - in which attendees will learn about the benefits and challenges of working with the program everyday, and how to successfully resolve a case using the CARe process. You'll also hear about recent MACRMI accomplishments and new resources. There is no cost to attend. To view the agenda and register, please click here.
Communication and Resolution Programs Webcast The Risk Authority recently sponsored a live webcast in which a panel of leading voices in the field - a health law scholar, a physician, and a patient - discuss the successes and challenges of CRP programs such as CARe. MACRMI's own Michelle Mello is a presenter in this event. Click here to view it.
“Massachusetts hospitals are committed to always improving the quality and safety of the care they provide to patients. Aside from being fair to caregivers and patients, MACRMI's communication, apology, and resolution initiative will help advance this fundamental quality-improvement agenda by fostering open discussion among clinicians about the causes of adverse outcomes and the steps that need to be taken to avoid them in the future.”
Massachusetts Hospital Association
"CARe recognizes a universal truth: we are all in this grand effort of patient care together. And only by honoring that truth will we break down the barriers to make tomorrow’s patient care safer for our patients and all those committed to their care."
Richard C. Boothman, Executive Director of Clinical Safety, University of Michigan Health Services
"Our work at the Coalition has highlighted the value of the CARe model in preserving healing relationships between patients and their clinicians after an adverse event. We have also seen the potential for deep learning from adverse events as a consequence of the change in the organizational culture related to those events. This can significantly accelerate the pace of improvements in patient safety."
Massachusetts Coalition for the Prevention of Medical Errors
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