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MACRMI is committed to providing free resources, raising awareness of the CARe model, and ultimately, helping other institutions implement CARe programs. Therefore, we are pleased to present our new comprehensive implementation guide for establishing CARe programs: a compilation of the many valuable resources we have created that can be used to facilitate the implementation process. The guide includes checklists for institutional preparation, CARe policy templates, sample CARe procedures and Best Practices, guidelines for leading meetings with CARe program participants, and much more.

The implementation guide can be down loaded by clicking here.

While we hope this guide and its resources are extremely helpful, there is no substitute for personal assistance and interactive discussion around the process in order to make sure that it fits your institution well. Therefore, we recommend that any institution intending to implement a Communication, Apology, and Resolution (CARe) program contact MACRMI for consultation and support. For more information and assistance, please contact Lisa Buchsbaum at

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