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MACRMI is a Massachusetts alliance of patient advocacy groups, healthcare facilities and their insurers, and statewide provider organizations committed to transparent communication, sincere apologies and fair compensation in cases of avoidable medical harm. We call this approach Communication, Apology, and Resolution (CARe) and we believe it is the right thing to do. It supports learning and improvement and leads to greater patient safety.

This site is a central resource for information on the CARe approach and the health care institutions implementing it. Here you will find answers to many of your questions regarding medical injury; resources and support for patients, families and clinicians; education and training resources for health care providers; sample guidelines and policies; research and articles; and ways to connect with each other. By sharing what we learn from medical errors and near misses, we are enhancing patient safety together and improving our health care system. Thank you for participating.

icon-news.pngNews & Important Info

Forum slides and video now available! Thanks to all who attended part 2 of our 9th Annual Forum. If you'd like to view the video recording, click here. The slide deck can be viewed here or in our resource library.   

Looking for resources? Check out our newly redesigned Resource Library here. Search by keyword or topic, and download whatever you need for free.

Patient Safety Book. Lucian Leape recently published a Making Healthcare Safe: The Story of the Patient Safety Movement. There is a chapter dedicated to CARe: read it here

New Publication! Are CRPs the wave of the future? We think so! Read our latest article in Inside Medical Liability here.

Request a speaker to present the CARe approach to your organization. 

Download the CARe Timeline: Timeline-thumbnail.jpg