Document Title |
Categories |
Source |
Link |
Clinician CARe Communication Algorithm
| Clinician Education & Training,Provider Information & Support | MACRMI | Download |
Ensuring successful implementation of communication-and-resolution programs
| Data,CARe/CRP Peer-Reviewed Articles | BMJ Q&S | Download |
Forum Slides - 2021 Van Niel, Coombs
| Forum Materials | MACRMI/Dr. Coombs | Download |
Forum Slides - June 2, 2022
| Forum Materials | | Download |
Gateway Article on NPDB Changes
| Clinician Education & Training | MACRMI | Download |
Physician FAQs / Info Sheet
| Clinician Education & Training,Healthcare Administrator Information,Provider Information & Support | MACRMI | Download |
Talking to Involved Providers about CARe
| Clinician Education & Training,Healthcare Administrator Information,MACRMI-created documents,Provider Information & Support | MACRMI | Download |
1st Annual Forum Slides - Driver
| Forum Materials | Stanford PEARL | Download |
1st Annual Forum Slides - Woodward, Sands
| Forum Materials | MACRMI | Download |
2013 Forum Agenda
| Forum Materials | | Download |
2014 Forum Agenda
| Forum Materials | MACRMI | Download |
2015 Agenda
| Forum Materials | MACRMI | Download |
2015 CARe Forum - Slides
| Forum Materials | MACRMI | Download |
2016 Forum Agenda
| Forum Materials | MACRMI | Download |
2018 Forum Agenda
| Forum Materials | MACRMI | Download |
A 62-Year-Old Woman With Skin Cancer Who Experienced Wrong-Site Surgery
| Clinician Education & Training,Healthcare Administrator Information | JAMA | Download |
A Better Approach to Medical Malpractice Claims? The University of Michigan Experience
| CARe/CRP Peer-Reviewed Articles,General Information,Healthcare Administrator Information,Programs like CARe | Journal of Health & Life Sciences Law | Download |
A Guide to Insurer Referral Conversations
| Healthcare Administrator Information,MACRMI-created documents,Sample Policies and Procedures | MACRMI | Download |
A Roadmap for Advancing the Practice of Respect in Healthcare
| General Information,Programs like CARe | Joint Commission Journal on Quality and Safety | Download |
A Roadmap for Transforming Medical Liability and Improving Patient Safety in Massachusetts
| General Information,Healthcare Administrator Information | BIDMC and Massachusetts Medical Society | Download |
A Roadmap for Transforming Medical Liability and Improving Patient Safety in Massachusetts (Executive Summary)
| General Information,Healthcare Administrator Information | BIDMC and Massachusetts Medical Society | Download |
Admitting medical errors leads to reduced liability costs
| CARe/CRP Press,Programs like CARe | Business Insurance | Download |
Ainsworth affidavit
| | | Download |
Alice Coombs Slides Forum 2021
| Forum Materials | Alice Coombs | Download |
Astor affidavit
| | | Download |
Balancing
| Healthcare Administrator Information,Provider Information & Support | NEJM | Download |
Barrett affidavit
| | | Download |
Basic Introductory Powerpoint Presentation
| CARe/CRP Press,General Information,Healthcare Administrator Information,MACRMI-created documents | MACRMI | Download |
Best Practices
| Best Practices,General Information,MACRMI-created documents | MACRMI | Download |
Best Practices for Attorneys Representing Healthcare Providers
| Best Practices,Information for Attorneys,MACRMI-created documents,Provider Information & Support | MACRMI | Download |
Best Practices for Attorneys Representing Patients
| Best Practices,Information for Attorneys,MACRMI-created documents,Patient & Family Information and Support | MACRMI | Download |
Best Practices for Insurers
| Best Practices,MACRMI-created documents | MACRMI | Download |
Best Practices for Interfacing with Patients
| Clinician Education & Training,Patient & Family Information and Support ,Healthcare Administrator Information,Best Practices,MACRMI-created documents | MACRMI | Download |
Best Practices for Patient Representation in CARe Programs
| Best Practices,Healthcare Administrator Information,Information for Attorneys,MACRMI-created documents,Patient & Family Information and Support | MACRMI | Download |
Beth Israel Deaconess Medical Center teams with Mass. Medical Society to develop “Roadmap” to transform medical liability system
| CARe/CRP Press | Massachusetts Medical Society | Download |
Betsy Lehman Center Report - Cost of Medical Error
| Data | Betsy Lehman Center | Download |
Betsy Lehman Center Report - Cost of Medical Error - Executive Summary
| Data | Betsy Lehman Center | Download |
Breakstone affidavit
| | | Download |
CARe Approach Continues to Gain Ground
| CARe/CRP Peer-Reviewed Articles | Vital Signs | Download |
CARe Forum 2014 - CARe Interim Data Snapshot
| Forum Materials | Harvard School of Public Health | Download |
CARe Forum 2014 - CARe Processes and the Pilot Experience
| Forum Materials | MACRMI | Download |
CARe Forum 2014 - MACRMI History, Progress Made, and New Resources
| Forum Materials | MACRMI | Download |
CARe Forum 2014 - The Human Connection: Looking at Adverse Events from a Patient-Centered Perspective
| Forum Materials | MACRMI | Download |
CARe Procedure Appendices - Sample
| Forum Materials,MACRMI-created documents,Sample Policies and Procedures | MACRMI | Download |
CARe Readiness Checklist
| Forum Materials,Legislation and Regulation,MACRMI-created documents | MACRMI | Download |
CARe Timeline
| General Information,MACRMI-created documents,Provider Information & Support | MACRMI | Download |
CARe Tracked Event Criteria
| Healthcare Administrator Information,Legislation and Regulation,MACRMI-created documents | MACRMI | Download |
Catalano affidavit
| | | Download |
Chrisanthopoulos affidavit
| | | Download |
Codesigning as a Discursive Practice in Emergency Health Services: The Architecture of Deliberation
| CARe/CRP Peer-Reviewed Articles | The Journal of Applied Behavioral Science | Download |
Communication is key to malpractice reform
| CARe/CRP Press,Legislation and Regulation | Worcester Telegram | Download |
Defensive Medicine Fact Sheet (pdf)
| General Information,Healthcare Administrator Information | Massachusetts Medical Society | Download |
Disclosing Errors to Patients: Perspectives of Registered Nurses (pdf)
| Healthcare Administrator Information,Provider Information & Support | Joint Commission Journal on Quality and Patient Safety | Download |
Disclosing Harmful Errors to Patients: Recent Developments and Future Directions
| General Information,Healthcare Administrator Information,Programs like CARe,Provider Information & Support | Physician Presentation | Download |
Disclosure and Offer at Twently Five: Time to Adopt Policies to Promote Fairly Negotiated Compensation
| Healthcare Administrator Information,Patient & Family Information and Support ,Programs like CARe,Sample Policies and Procedures | Suffolk University Law Review Online | Download |
Disclosure, Apology and Offer: A New Approach to Medical Liability (pdf)
| General Information,Healthcare Administrator Information,Legislation and Regulation | Vital Signs | Download |
Disclosure, Apology, and Offer Programs: Stakeholders’ Views of Barriers to and Strategies for Broad Implementation
| CARe/CRP Peer-Reviewed Articles | Milbank Quarterly | Download |
DPH SRE Letter Template - 30 days
| General Information,Healthcare Administrator Information,Legislation and Regulation | MACRMI | Download |
DPH SRE Letter Template - 7 days
| General Information,Healthcare Administrator Information,Legislation and Regulation | MACRMI | Download |
Effectiveness of interventions designed to promote patient involvement to enhance safety: a systematic review
| Healthcare Administrator Information,Provider Information & Support | Quality and Safety in Healthcare Journal | Download |
Elyse Bio
| | | Download |
Engaging Patients as Vigilant Partners in Safety
| Healthcare Administrator Information,Patient & Family Information and Support ,Provider Information & Support | Medical Care Research and Review | Download |
Federal /State Statutes Relative to Reporting of Malpractice Claims and Adverse Events (Massachusetts)
| | National Practitioner Databank and the Board of Registration in Medicine | Download |
Forum 2016 Slide Set
| Legislation and Regulation | MACRMI | Download |
Forum 2017 - General Session Slides (afternoon session)
| Forum Materials | MACRMI | Download |
Forum 2017 - Intro Session Slides
| General Information | MACRMI | Download |
Forum 2017 Agenda (5th Annual)
| Legislation and Regulation | MACRMI | Download |
Forum 2017 Materials
| Forum Materials | MACRMI | Download |
Forum Agenda - Oct 26 2021
| Forum Materials | MACRMI | Download |
Forum Agenda 2019
| Forum Materials | MACRMI | Download |
Forum Slides - 2019
| Forum Materials | MACRMI | Download |
Forum Slides - 2020 (Virtual)
| Forum Materials | MACRMI | Download |
Forum Slides 2021 - Van Niel
| Forum Materials | MACRMI | Download |
Glinka affidavit
| | | Download |
Glossary of Terms
| General Information,Patient & Family Information and Support | NPSF | Download |
Guide to Patient and Family Engagement: Environmental Scan Report
| Healthcare Administrator Information,Patient & Family Information and Support ,Provider Information & Support | AHRQ | Download |
Guilty, Afraid and Alone: Struggling with Medical Error
| Provider Information & Support | NEJM | Download |
Health Systems Turn to Communication and Resolution Programs to Identify Errors
| CARe/CRP Press | ED Accreditation Update | Download |
Heidorn Affidavit
| | | Download |
Heppner affidavit
| | | Download |
Hierarchies: the Berlin Wall of patient safety
| Healthcare Administrator Information,Provider Information & Support | Quality and Safety in Healthcare Journal | Download |
How to Implement a CARe Program: An Implementation Guide
| General Information,Legislation and Regulation,Healthcare Administrator Information,Sample Policies and Procedures | MACRMI | Download |
Illinois Disclosure Program (PowerPoint)
| Healthcare Administrator Information | Physician Presentation | Download |
Implementing Your Version of the Michigan Model
| Healthcare Administrator Information,Programs like CARe | University of Michigan Health System | Download |
Informational Patient Brochure
| General Information,Patient & Family Information and Support | MACRMI | Download |
Innovative Mass. Alliance Initiative Is a “CARe”ing Way to Respond to Medical Errors
| CARe/CRP Press,Legislation and Regulation | Wing of Zock | Download |
Inventory of Patient Safety Improvement Spread Strategies
| Healthcare Administrator Information,Implementation Guides and Tools | MACRMI | Download |
Investigation of Defensive Medicine in Massachusetts
| General Information,Healthcare Administrator Information | Massachusetts Medical Society | Download |
Jumping Hurdles: Some AHRQ grant ideas moving ahead
| General Information | Modern Healthcare | Download |
Let's Talk
| CARe/CRP Press | Business West | Download |
Liability Claims and Costs Before and After Implementation of a Medical Error Disclosure Program
| General Information,Healthcare Administrator Information,Programs like CARe | Annals of Internal Medicine | Download |
Lynn bio
| | | Download |
MA 2012 Payment Reform Legislation (Ch 224) - Key Liability Provisions
| | Massachusetts Legislation | Download |
MA 2012 Payment Reform Legislation (Ch 224) - Key Liability Provisions
| | Massachusetts | Download |
Making Irrational Health Care Rational
| General Information | Boston Globe | Download |
Malpractice Reform — Opportunities for Leadership by Health Care Institutions and Liability Insurers
| Healthcare Administrator Information,Legislation and Regulation | NEJM | Download |
Massachusetts Alliance Studies Pilot Programs in Communication, Apology and Resolution
| General Information,Legislation and Regulation | PSHQ Magazine | Download |
Massachusetts Hospitals Urged to Apologize Settle
| CARe/CRP Press | Boston Globe | Download |
Massachusetts Medical Society first-of-its-kind survey of physicians shows extent and cost of the practice of defensive medicine and its multiple effects on health care in the state
| CARe/CRP Press,Healthcare Administrator Information | Massachusetts Medical Society | Download |
Massachusetts Medical Society urges special study of defensive medicine
| General Information,Healthcare Administrator Information | Massachusetts Medical Society | Download |
Medical error: the second victim
| Provider Information & Support | BMJ | Download |
Medical Malpractice--Update
| General Information,Healthcare Administrator Information | Robert Wood Johnson Foundation | Download |
MITSS: Supporting Patients and Families for Over a Decade
| Patient & Family Information and Support | PSHQ Magazine | Download |
New Directions in Medical Liability Reform
| General Information,Healthcare Administrator Information,Legislation and Regulation,Programs like CARe | NEJM | Download |
NPDB Form Changes - Letter
| General Information,Healthcare Administrator Information,Provider Information & Support | MACRMI | Download |
Nurturing a Culture of Patient Safety and Achieving Lower Malpractice Risk Through Disclosure: Lessons Learned and Future Directions
| General Information,Healthcare Administrator Information,Programs like CARe | Frontiers of Health Services Management | Download |
One System’s Journey in Creating a Disclosure and Apology Program
| General Information,Legislation and Regulation | Joint Commission Journal on Quality and Patient Safety | Download |
Oregon legislation to be signed by Gov.
| Legislation and Regulation | | Download |
Organizational building blocks toward an effective practice of disclosure
| Clinician Education & Training,Healthcare Administrator Information | Institute for Professionalism and Ethical Practice | Download |
Outcomes in Two Massachusetts Hospital Systems Give Reason for Optimism about Communication-and-Resolution Programs
| CARe/CRP Peer-Reviewed Articles,Data | Health Affairs | Download |
Parker affidavit
| | | Download |
Partnering with patients and families to enhance safety and quality--a toolkit
| Healthcare Administrator Information,Patient & Family Information and Support ,Provider Information & Support | AHRQ | Download |
Partnering with patients to improve safety
| Healthcare Administrator Information,Patient & Family Information and Support ,Provider Information & Support | American College of Obstetricians and Gynecologists | Download |
Patient involvement in patient safety: How willing are patients to participate?
| General Information,Healthcare Administrator Information,Provider Information & Support | Quality and Safety in Healthcare Journal | Download |
Patient Safety and the “Just Culture”: A Primer for Health Care Executives
| Healthcare Administrator Information,Provider Information & Support | Columbia University | Download |
Patient Safety: A Consumer's Perspective
| Healthcare Administrator Information,Patient & Family Information and Support ,Provider Information & Support | Qualitative Health Research | Download |
Patients Experiences with Communication and Resolution Programs
| Data,Legislation and Regulation,Patient & Family Information and Support ,Programs like CARe | JAMA | Download |
Patients' and Physicians' Attitudes Regarding the Disclosure of Medical Errors
| General Information,Patient & Family Information and Support | JAMA | Download |
Patients’ and family members’ views on how clinicians enact and how they should enact incident disclosure: the “100 patient stories” qualitative study
| General Information,Healthcare Administrator Information,Provider Information & Support | BMJ | Download |
Printable Attorney List
| Healthcare Administrator Information,MACRMI-created documents,Patient & Family Information and Support | MACRMI | Download |
Reliant Data
| Data,Legislation and Regulation | Reliant | Download |
Report on Patient Representation in CRPs
| Legislation and Regulation,Patient & Family Information and Support ,Programs like CARe | Harvard Negotiation and Mediation Clinical Program | Download |
Respectful Management of Serious Clinical Adverse Events
| Clinician Education & Training,General Information,Healthcare Administrator Information,Sample Policies and Procedures | IHI | Download |
Responding to patient safety incidents: the “seven pillars”
| Clinician Education & Training,Healthcare Administrator Information,Provider Information & Support | Quality and Safety in Healthcare Journal | Download |
Sachs affidavit
| | | Download |
Sample Board Resolution
| Sample Policies and Procedures,MACRMI-created documents | MACRMI | Download |
Sample CARe Algorithm (definition)
| Sample Policies and Procedures | MACRMI | Download |
Sample CARe Algorithm (protocol)
| Sample Policies and Procedures | MACRMI | Download |
Sample CARe Procedure
| Sample Policies and Procedures | MACRMI | Download |
Sample Clinician Badge Card
| Clinician Education & Training,Healthcare Administrator Information | MACRMI/BIDMC | Download |
Sample Communication Policy
| Sample Policies and Procedures | MACRMI | Download |
Sample Guidelines for CARe Meeting with Patient
| Sample Policies and Procedures | MACRMI | Download |
Sample Timeline
| Sample Policies and Procedures | MACRMI | Download |
Say Sorry
| Clinician Education & Training,General Information,Programs like CARe | Danish Society for Patient Safety | Download |
Scoping review and approach to appraisal of interventions intended to involve patients in patient safety
| Healthcare Administrator Information,Patient & Family Information and Support ,Provider Information & Support | Journal of Health Services Research & Policy | Download |
Second Victim Response Teams: Institutional Design Strategies to Care for Our Own
| Programs like CARe,Provider Information & Support | University of Missouri Health System | Download |
Sorry Works! Flyer
| Patient & Family Information and Support ,Programs like CARe | Sorry Works! | Download |
Specific Aims and Key Outcomes from Roadmap
| General Information,Legislation and Regulation | BIDMC and Massachusetts Medical Society | Download |
Stanford PEARL Program Materials
| Legislation and Regulation,Patient & Family Information and Support | Stanford Health System | Download |
Starting a Statewide CARe Collaborative
| Legislation and Regulation,Programs like CARe | MACRMI | Download |
Steps to access the CARe Forum on the Massachusetts Bar Association Website
| General Information,Healthcare Administrator Information,Legislation and Regulation,Patient & Family Information and Support | MACRMI | Download |
Suggested Insurer Contact Timeline
| Legislation and Regulation | MACRMI | Download |
The Disclosure and Offer Model: Understanding the Basics
| General Information | Harvard School of Public Health | Download |
The Disclosure Dilemma — Large-Scale Adverse Events
| Clinician Education & Training,Provider Information & Support | NEJM | Download |
The Emotional Impact of Medical Errors on Practicing Physicians in the United States and Canada
| Provider Information & Support | Joint Commission Journal on Quality and Patient Safety | Download |
The Medical Liability Climate and Prospects for Reform
| General Information,Legislation and Regulation,Programs like CARe | JAMA | Download |
The Time Has Come for Liability Reform
| General Information | Massachusetts Medical Society | Download |
Top 20 Things Patients can do for Patient Safety
| General Information,Patient & Family Information and Support | AHRQ | Download |
Toward Patient-Centered Cancer Care: Patient Perceptions of Problematic Events, Impact, and Response
| Healthcare Administrator Information,Provider Information & Support | Journal of Clinical Oncology | Download |
Tracking Spreadsheet (sample)
| Legislation and Regulation,Healthcare Administrator Information | MACRMI | Download |
Understanding Medical Malpractice Insurance: A Primer
| General Information,Healthcare Administrator Information,Provider Information & Support | Robert Wood Johnson Foundation | Download |
Unexpected Medical Outcome: Patient Info Sheet
| General Information,Legislation and Regulation,Patient & Family Information and Support | MACRMI | Download |
Welcome News on Medical Liability Reform
| CARe/CRP Press | Health Stew - Boston.com | Download |
What do patients and relatives know about problems and failures in care?
| Healthcare Administrator Information,Patient & Family Information and Support ,Provider Information & Support | Quality and Safety in Healthcare Journal | Download |
When Things Go Wrong in the Ambulatory Setting
| General Information,Healthcare Administrator Information,Programs like CARe | PROMISES Project | Download |
When Things Go Wrong: Disclosure of Medical Error (ppt)
| Clinician Education & Training,Healthcare Administrator Information,Provider Information & Support | Physician Presentation | Download |
Winter affidavit
| | | Download |