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This is a registry for Massachusetts Institutions or practices committed to the CARe approach. Contact information is provided below for patients to reach out to these institutions with questions or concerns.

If you would like to make a change to an existing listing in our Massachusetts Institutional Directory please email us to request the changes.

Institution City Contact Person
Atrius Health Various; Main Office Auburndale, MA , Corporate Patient Relations http://www.atriushealth.org/contact-us/patient-concerns-coordinators 617-559-8440
Baystate Franklin Greenfield, MA Manager, Quality, Health Care Quality 413-733-2232
Baystate Mary Lane Ware, MA Manager, Quality and Risk Management, Health Care Quality 413-967-2153
Baystate Medical Center Springfield, MA Patient and Guest Relations, Health Care Quality 413-794-5456
Baystate Noble Westfield, MA Patient Relations, Health Care Quality 413-568-2811 x 5510
Baystate Wing Palmer, MA Patient Relations, Health Care Quality 413-284-5295
Beth Israel Deaconess - Milton Milton, MA Patient Advocate, Health Care Quality 617-313-1360; 617-696-4600, ext. 1360
Beth Israel Deaconess - Needham Needham, MA Patient Relations, Health Care Quality patientrelations@bidneedham.org 781-453-6200
Beth Israel Deaconess Medical Center Boston, MA Patient Relations, Health Care Quality patientrelations@bidmc.harvard.edu 617-975-9750
Brigham and Women's Hospital Boston, MA Patient and Family Relations, PFR Representative (617) 732-6636
Newton Wellesley Hospital Newton, MA Patient Liason, Patient Relations, 617-243-6205
Sturdy Memorial Hospital Attleboro, MA Risk Management, Health Care Quality 508-236-7903