Join Pat Noga, MHA's VP of Clinical Affairs, at the 2nd Annual CARe Forum
April 30, 2014 at 2:00 PM
Please join MACRMI at the Second Annual CARe Forum on Thursday, May 22 and learn more about the concept of Communication, Apology, and Resolution (CARe) following medical injury and how to implement it in your care setting. This program illustrates the strong growth of the MACRMI Alliance and the commitment of patient advocacy groups, hospitals, their insurers and statewide provider organizations to honest and timely communication with patients and their families if they experience preventable harm.
At the CARe Forum you can learn about the processes of Communication, Apology and Resolution and the experiences of pilot hospitals from the Baystate Health and Beth Israel Deaconess hospital systems. You’ll also gain insights about MACRMI’s progress and new resources that are now available as the pilot hospitals implement CARe and continuously work to improve the model. Preliminary study data on the Massachusetts hospitals’ experience will also be shared and you can participate in a case simulation by members of one of the pilot hospital patient safety teams, followed by a feedback, question and answer period. Lastly, you’ll have the opportunity to attend the work-in-progress screening of a documentary on full disclosure with discussion to follow.
Attending the forum will provide you with the basic “how-tos” of implementing the CARe approach in your unique patient care setting, and how to dialogue with colleagues at hospitals piloting the CARe processes. The CARe approach of transparent communication, sincere apologies, and fair compensation in cases of avoidable medical harm is one of MACRMI’s primary commitments. As a member of the MACRMI leadership team, I wholeheartedly endorse this commitment and believe that it will lead to greater patient safety in our hospitals. So, click here http://www.macrmi.info/registration-page to register for the CARe Forum on May 22 to learn about CARe and how it can improve care quality and patient safety in your organization.
Pat Noga, PhD, RN
VP, Clinical Affairs